The Acumatica ERP Podcast

Acumatica’s Partner Ecosystem: Driving Customer Success

Episode Summary

Three guests discuss their challenges and successes as Acumatica partners. They describe the significance of building strong teams, investing in training, and leveraging Acumatica’s resources and support to drive growth and customer success.

Episode Notes

Acumatica host Lauren O’Hara brings together three Acumatica partners—Michael Pearson (Contax), Jason Sheaffer (Crestwood Associates), and Paul Tedford (Wm Synergy)—to discuss their journeys, challenges, and successes as Acumatica partners.

They explain how each partner entered the Acumatica ecosystem, the importance of collaboration over competition, and the value of sharing experiences. Our guests also describe the significance of building strong teams, investing in training, and leveraging Acumatica’s resources and support to drive growth and customer success.

Timestamps:

00:42 - Meet our guests

04:12 - Lessons from rapid growth: Insights for success

13:57 - Expert advice on overcoming growing pains

18:26 - Balancing growth in the SaaS ecosystem

22:17 - Maximizing Acumatica’s resources for success

24:46 - Lightning round: Quickfire insights

Links: 

Connect with Michael Pearson

Connect with Jason Sheaffer

Connect with Paul Tedford

Learn more about Acumatica